Harborchase Of Shorewood

Positive Aspects:

• Residents receive personal care, including special grooming days.
• Facility is appreciated for its beautiful community and incredible staff.
• Nursing staff and caregivers are outstanding, providing phenomenal care.
• Food quality is exceptional, with meals prepared by creative chefs.
• Facility offers a range of amenities and activities, fostering a sense of community.
• Staff, including the concierge and Director of Hospitality, are praised for their compassion and helpfulness.
• Therapists are dedicated, aiming to give residents a goal of independence.
• Local care staff, including cooks, servers, and nurses, are described as amazing, kind, and caring.

Negative Aspects:

• National management is criticized for being inaccessible and ignoring communication.
• Television service for residents is described as abysmal, with no viewer guide and difficult-to-use systems.
• Some reviews describe the staff as rude and the care provided as inadequate, mentioning issues like false positive COVID tests, scabies or bed bug bites, and improper care leading to infections.
• Facility is described as chronically understaffed, with insufficient servers for meals, and inadequate room cleaning and laundry services.
• There are concerns about the facility's ability to prevent, recognize, and address deterioration in resident condition, suggested by a high number of ambulance calls.

Mixed Reviews:

• While some reviews highly recommend the facility for its care, staff, and amenities, others express significant concerns about management, staffing levels, and the adequacy of care.
• The local care staff and the community they create are consistently praised, but there are significant concerns about the management and operational aspects of the facility.