Harborchase Of Naperville

Positive Reviews:

• Harbor Chase provided excellent care and support for residents during their difficult times, responding well to their needs.
• Staff at HarborChase helped make the transition smooth for a resident with Alzheimer’s, assisting with personalizing their apartment and engaging them in activities that made them feel valued.
• HarborChase Naperville is praised for its service to residents, with staff like Shawna Calvert being highlighted for their warmth, compassion, and knowledge.
• The facility is described as stunning, offering dignity and independence to its residents with various activities, dining options, and elegant living spaces.
• HarborChase is commended for its beautiful building, diverse dining options, and for making a positive difference in residents' lives compared to other facilities.
• Described as a family, HarborChase is appreciated for its welcoming atmosphere, great workplace environment, and the quality care provided to residents.
• The food and care provided are highly rated, with staff treating residents like an extension of their family.
• HarborChase of Naperville is praised for its leadership, friendly team, and excellent amenities including a Fusion Lounge/Bar.

Negative Reviews:

• Some reviewers had disappointing experiences, citing concerns over luxury claims versus actual care and management practices.
• Concerns were raised about the lack of timely response to call lights, a high turnover of staff and management, and overall poor care for the amount charged.
• Issues with basic operational aspects such as heating and phone services were mentioned, alongside a lack of responsiveness from higher management.
• The absence of a director of nursing was criticized for leading to unaddressed health concerns and a lack of supervision for the nursing staff.