Harborchase Of Long Grove

Reviews of the senior living facility present a mixed picture, highlighting both commendations and concerns from residents and their families. Positive feedback praises the caring and dedicated staff, including caregivers, nurses, and various directors who are noted for their efforts to provide personalized care and engage residents with activities and programs. The facility is described as a compassionate place that goes out of its way to understand and meet individual needs, with special mention of the quality of food and the range of activities available even during challenging times.

However, several reviews express significant concerns, particularly regarding management and staffing issues. Criticisms are directed at the executive director, with allegations of poor communication, lack of presence, and inadequate response to staffing shortages and resident complaints. Concerns about the handling of COVID-19 cases and the overall management style have led some to reconsider their loved ones' stay at the facility. There are also mentions of a decline in the quality of food and activities, and instances of residents' needs being overlooked.

Despite these criticisms, some reviews suggest improvements under new leadership, with efforts to revitalize activities and address past issues. The facility's appearance and the dedication of certain staff members are consistently praised, indicating areas of strength and potential for positive change.

In summary, while there are heartfelt endorsements of the facility's care and environment, significant management and operational concerns have been raised, suggesting a need for prospective residents and their families to carefully consider and possibly visit the facility to form their own opinions.