Harborchase Of Gainesville

Positive Reviews:

• HarborChase of Gainesville offers a pleasant, home-like atmosphere with good care that has improved post-Covid. The facility maintains Covid precautions and has a compassionate Director of Patient Care.
• Management staff, including the Executive Director and Housekeeper, provide excellent support, making families feel justified in their decision to choose HarborChase. Residents have access to Covid vaccines, and families appreciate the friendly staff and management's accessibility.
• The facility welcomed a resident into the memory unit with excellent care throughout Covid, leading to a peaceful passing. Staff members are thanked for their special care, and ongoing renovations are noted positively.
• HarborChase is praised for its caring, thoughtful, and loving staff, with great communication between staff and family members.
• The executive director and management team are commended for their support and personal interest in residents, especially during the Covid-19 lockdown.
• Staff are described as always visible and willing to go the extra mile for residents.
• Harbor Chase is clean, with friendly staff, and made a family feel safe and pleased with their decision to move their father there.
• The staff at Harbor Chase are described as kind, considerate, and helpful, providing utmost care in the memory care unit.
• HarborChase is lauded for its amazing staff, vibrant environment, and exceptional hospitality. Specific staff members are mentioned for their compassion and dedication.
• Employees express love for the company and the community, highlighting the great team of caring associates and personalized care.

Negative Reviews:

• One review criticizes the facility for neglect, lack of cleanliness, and poor treatment of residents, including ridicule of memory unit residents.
• Staff incompetence is mentioned in a brief review.
• Concerns about theft, short staffing, and lack of cleanliness in a resident's room are raised, leading to a family member removing their loved one from the facility.
• Another review describes the facility as unpleasant smelling and accuses it of not taking proper care of residents.
• Poor treatment of residents and unidentifiable meals are criticized in another review.
• A decline in care quality and unresponsiveness of current administrators to concerns about basic care are highlighted.
• A warning is issued about inadequate care for residents with memory issues, citing an incident where a resident was found having seizures and left unattended.