Harbor Terrace Adult Home And Assisted Living

Positive Feedback:

• Front desk staff remembered a visitor from an earlier call and provided a welcoming atmosphere.
• Staff described as wonderful and a pleasure to work with.
• Facility praised for its homey and family feel, great location, and exceptional care.
• Some residents appreciate the caregivers for their excellent support with personal care.
• Facility recognized as a good source of help and for having fantastic facilities and staff.

Negative Feedback:

• Some visitors and residents report unsanitary conditions, misleading website photos, and overall poor living conditions.
• Complaints about the quality of food, presence of pests, and a focus on money over resident welfare.
• Facility described by a visitor as an "asylum" and not meeting expectations.
• Entrance design criticized for causing damage to cars.
• Concerns about insufficient staffing, lack of privacy, and inadequate training for some aides.
• Complaints about small double rooms, inadequate heating, and pest issues.
• A former resident recalls a lack of privacy and poor conditions under a previous name but acknowledges potential improvements.

Mixed Feedback:

• While some residents and visitors have had positive experiences, others highlight significant areas for improvement, particularly in terms of living conditions, staff behavior, and facility management.