Harbor Oaks Golden Years

Positive Reviews:

• Harbor Oaks has been praised for its excellent care and family-like treatment of residents, with improvements noted under new ownership.
• Staff members, including Margaret, Mike, and Lisa, are highlighted for their kindness, patience, and dedication to residents' quality of life.
• The facility is described as clean, affordable, and homey, offering a comfortable and relaxed environment.
• Employees express pride in working at Harbor Oaks, citing the owners' encouragement and the sense of family among staff and residents.
• During emergencies, such as Hurricane Irma, the facility was well-prepared, ensuring the safety and comfort of residents and unexpected evacuees.
• Visitors and family members commend the facility for its cleanliness, helpfulness, and the genuine care displayed by staff, including the cooks.

Negative Reviews:

• Concerns were raised about the honesty of the owners and staff, with one reviewer alleging neglect of a resident's medical needs.
• Complaints about an employee's behavior and hygiene, specifically a cook, were mentioned, along with dissatisfaction with the facility's response to concerns.
• A community member expressed frustration over the facility's watering schedule, claiming it contributed to a bug problem and that their concerns were dismissed rudely.
• One review labeled the workplace as unprofessional, hinting at potential legal issues and negative experiences.

Mixed Feedback:

While many reviews highlight the compassionate care and family-like atmosphere at Harbor Oaks, some express serious concerns about staff behavior, management's responsiveness to complaints, and the professional conduct of the facility. Prospective residents and their families may want to consider these varied experiences when making a decision.