Hanover Hall

Positive Reviews:

• Many reviewers express satisfaction with the care provided at Hanover Hall, highlighting the cleanliness of the facility, the professionalism and knowledge of the staff, and the quality of care their loved ones receive.
• Several reviews mention the excellent rehabilitation services, including physical, occupational, and speech therapy, which helped their family members recover and be discharged in a timely manner.
• Some reviewers appreciate the friendly and helpful nature of the staff, even for those who have not used the services but had inquiries.
• Employees past and present speak highly of their work experience at Hanover Hall, noting a positive work environment and dedication to resident care.

Negative Reviews:

• One review alleges serious concerns about medication management, claiming that overmedication led to a family member's death.
• Another review criticizes the facility for not informing the family in a timely manner about a resident's deteriorating health condition, leading to missed opportunities for final goodbyes.
• Concerns are raised about a resident's health issue being allegedly covered up by the staff, resulting in the need for extensive medical treatment.

Mixed Reviews:

• While some reviewers had initial reservations about Hanover Hall based on its reputation or the appearance of the facility, their actual experience was much more positive, citing good treatment and care.

Overall, Hanover Hall receives a mix of reviews, with many highlighting the quality of care and the professionalism of the staff, while a few raise serious concerns about specific aspects of care and communication.