📞 Call for pricing and availability: (800) 780-8101
Hallmark Manor
32300 First Ave. S., Federal Way, WA 98003
For Pricing & Availability
(800) 780-8101To Reach a Resident
(253) 874-3580Estimated Pricing
Price Comparison
Hallmark Manor Description
Hallmark Manor is a community that offers nursing care, skilled nursing and rehabilitation and is located in Federal Way, Washington and is part of the Life Care Centers of America network of communities. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.
The community has an average rating of 6.6 out of 10 making it the 13th highest rated community in the city out of 13 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Federal Way
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Federal Way
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of Hallmark Manor have highlighted a mix of experiences, ranging from exceptional care to concerns about staff behavior and facility management. Positive aspects include dedicated social work, assistance with Medicaid paperwork, and exceptional day nurses who are patient and understanding. The facility has undergone renovations and upgrades, improving its physical appearance and functionality. Rehabilitation services have been praised for their excellence, and some activities, particularly music providers and bingo, are highly appreciated by the residents.
However, there are notable concerns. Some reviews mention underwhelming food quality and delays in meal service, which impacts the overall resident experience. Staffing issues have been pointed out, with some departments being short-staffed, leading to longer wait times for residents needing assistance. Communication with family members has improved, but there are still instances of dissatisfaction regarding the handling of visits, especially under COVID-19 restrictions. Concerns about staff behavior, including rudeness and neglect, have been raised, alongside worries about the facility's approach to patient care and cleanliness.
Despite these challenges, there are reports of significant improvements in staffing and the physical environment of the facility. Some residents have shared positive rehabilitation stories, expressing gratitude for the care and support received, which has led to improved health outcomes. The facility's efforts to keep it virus-free during the pandemic have also been acknowledged.
Overall, while Hallmark Manor has areas of excellence, particularly in individual care and facility upgrades, there are critical areas that need attention, such as meal service quality, staff behavior, and ensuring consistent, high-quality care for all residents.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 3
Quality measure rating: 4
Long-term quality measure rating:
4
Nursing Home Overview
Participation
date: May 28, 1987
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 147
Total current residents: 83
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 16
Number of
substantiated complaints: 4
Number of payment denials: 0
Number of fines: 5
Total cost of fines: $44725
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-10-31 | 2022-12-20 | F | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2022-10-31 | 2022-12-05 | F | Emergency Preparedness Deficiencies | Establish policies and procedures including evacuation. |
| 2022-10-31 | 2022-12-05 | F | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2022-10-31 | 2022-12-20 | F | Emergency Preparedness Deficiencies | Establish methods for sharing information. |
| 2022-10-31 | 2022-12-20 | F | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2022-10-31 | 2022-12-20 | F | Emergency Preparedness Deficiencies | Establish emergency prep training and testing. |
| 2022-10-31 | 2022-12-20 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2022-10-31 | 2022-12-05 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-10-31 | 2022-12-05 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-10-31 | 2022-12-05 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-10-31 | 2022-12-05 | D | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2022-10-31 | 2022-12-05 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2022-10-31 | 2022-12-05 | F | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2022-10-31 | 2022-12-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2022-10-31 | 2022-12-05 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that testing and maintenance of electrical equipment is performed. |
| 2022-10-31 | 2022-12-05 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk. |
| 2019-11-04 | 2019-11-29 | E | Egress Deficiencies | Have corridors or aisles that are unobstructed and are at least 8 feet in width. |
| 2019-11-04 | 2019-11-29 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-11-04 | 2019-11-29 | D | Smoke Deficiencies | Have properly installed hallway dispensers for alcohol-based hand rub. |
| 2019-11-04 | 2019-11-05 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-11-04 | 2019-11-29 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-11-04 | 2019-11-05 | E | Smoke Deficiencies | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. |
| 2019-11-04 | 2019-11-29 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2019-11-04 | 2019-11-29 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-09-12 | 2018-10-16 | C | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2018-09-12 | 2018-10-16 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2018-09-12 | 2018-10-16 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2018-09-12 | 2018-10-16 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-09-18 | $51,358 |
| 2020-10-02 | $21,300 |
| 2020-10-02 | $13,845 |
| 2020-10-02 | $17,573 |
| 2021-01-29 | $3,250 |
| 2022-02-07 | $658 |
| 2022-03-29 | $10,725 |
| 2022-03-29 | $16,500 |
| 2022-04-27 | $16,247 |
What is in the Neighborhood
- The closest city is Federal Way which is 1.2 miles away and has a population of 95,171 (large town).
- The average income is $59,557, which is average compared to other zip codes.
- Weather
- High Temperature: 72
- Low Temperature: 41
- Average Temperature: 55.0
- Day Breakdown: The area gets 180 days of rain, 11 days of snow and 173 days of sun
- Precipitation: 2.5 inches a year
- The median age is 36.4 years old, high compared to other cities.
- 7.5% of the population are Veterans which is a very high percentage of Veterans compared to other cities.
- 19.5% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
- The population is 2% American Indian and Alaska Native, 14% Asian, 14% Black or African-American, 13% Hispanic or Latino, and 55% White.
- The crime rate is 8.31 per 100 people which is very high compared to other cities.
- Violent Crime: 1.37 incidents per 100 people
- Property Crime: 6.3 incidents per 100 people
- Drug-Related Crime: 0.05 incidents per 100 people
- The average life expectancy in zip code is 81.2 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 176.0, Moderate Days 31.0, Unhealthy for Sensitive Groups Days 6.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Safeway 1555
0.7 miles awayGrocery Outlet
1.0 miles awayH Mart
1.0 miles awayCampeón Market
1.1 miles awayTrader Joe's
1.1 miles awayNone Found
Bus Stations
SW 320th St & 1st Ave S
0.2 miles awayS 320th St & 4th Ave S
0.3 miles awaySW 320th St & 3rd Pl SW
0.3 miles awayS 320th St & 5th Ave S
0.3 miles awaySW 320th St & 6th Ave SW
0.4 miles awayBanks
AlaskaUSA Federal Credit Union
0.7 miles awayUkrainian Credit Union
0.9 miles awayWells Fargo
0.9 miles awayHeritage Bank
0.9 miles awayBank of America
0.9 miles awayHospitals
St. Francis Hospital
1.3 miles awayMulticare Auburn Medical Center
4.9 miles awayMultiCare Tacoma General Hospital
6.6 miles awayMary Bridge Children's Hospital
6.7 miles awaySaint Joseph Medical Center
7.0 miles awayPharmacies
Onuri Pharmacy
0.7 miles awayRite Aid
0.9 miles awayKey Compounding Pharmacy
0.9 miles awayHigh Land Pharmacy
1.0 miles awayCVS Pharmacy
1.5 miles awayDentists
Family & Cosmetic Dentistry
0.1 miles awayDr. Van Dang, DMD - Family Dentistry
0.6 miles awayDr. Bin Trail, DDS
0.7 miles awayTran Family Dentistry
0.7 miles awayHappy & Joy Dental
0.7 miles awayParks
Fishers Pond Park
0.3 miles awayFrench Lake Park
0.4 miles awayCelebration Park
0.6 miles awayMirror Lake Park
0.7 miles awayFederal Way
0.7 miles awayNone Found
Shopping
The Commons At Federal Way
1.0 miles awayThe Outlet Collection Seattle
4.1 miles awayTitusville Station
6.6 miles awayTacoma Mall
9.0 miles awayGreat Wall Shopping Mall
10.2 miles awayCulture
Federal Way Performing Arts and Event Center
1.3 miles awayLake Stage
2.9 miles awayAmpitheatre
2.9 miles awayDash Point Amphitheatre
3.4 miles awayAuburn Avenue Theatre
5.0 miles awayRestaurants
Billy McHale's Restaurant
0.8 miles awayTokyo Steak House
0.9 miles awayMay May Hong Kong BBQ
0.9 miles awayMika Japanese Buffet
0.9 miles awayVince's Italian Restaurant & Pizzeria
0.9 miles awayGet exact pricing & check availability
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