Hackensack Meridian Health West Caldwell C

Reviews for the senior living facility present a mixed picture, with some expressing deep dissatisfaction and others praising the care and environment. Concerns include severe neglect, with reports of residents not being turned regularly, ignored call bells, dehydration, and poor maintenance. One reviewer mentioned a loved one's rapid decline and hospitalization shortly after admission, questioning the facility's high rating on government websites. Another highlighted issues with personal belongings disappearing and a lack of compassion from staff.

On the positive side, some reviews commend the facility for its friendly and professional staff, excellent care, and a compassionate atmosphere. There are mentions of successful rehabilitation, impressive improvements in residents' conditions, and a caring environment for hospice care. The facility is described as clean, with opportunities for socialization and a staff that knows residents by name.

However, several reviews point out systemic problems, including a disconnect in communication and care, especially in long-term care scenarios. Instances of unaddressed infections, forced and inadequate accommodations, and a general lack of responsiveness to residents' needs were reported. Concerns about the facility's ability to meet the needs of residents as they decline, staffing shortages, and delayed medical attention were also noted.

In summary, while there are instances of positive experiences, significant concerns about neglect, care quality, and systemic issues have been raised, suggesting a need for thorough evaluation by prospective residents and their families.