Hacienda Del Rey

Positive Reviews:

• A pharmacist praised the organization and friendliness during a COVID-19 booster clinic, highlighting the seamless interaction with staff and residents.
• Many families have found Hacienda Del Rey to be a welcoming and caring environment for their loved ones, noting the attention to both physical and emotional needs.
• Residents are treated like family by caregivers, with the staff being professional and great communicators.
• One reviewer appreciated the care their wife received, recommending the facility for its multiple care levels.
• The smooth move-in process and the welcoming staff made a significant positive impact on new residents and their families.
• Visitors and families have noted the beautiful facility, lush courtyard views, and the warm, family-like atmosphere.
• For those with dementia and MS, Hacienda Del Rey has been praised for its clean environment, well-maintained grounds, and engaging staff.
• The care received by a resident in his final days was highly appreciated by his family, highlighting the staff's responsiveness and helpfulness.
• Staff members, including Erica, Gretchen, Julissa, and Jennifer, were specifically commended for their efforts in making residents feel cared for and having fun.
• The community was described as gorgeous, with the Community Sales Director, Erica Martinez, being recognized for her promotional efforts and organizing networking events.
• Special mentions were made for caregivers Khairee and Monique for their exceptional service and engagement with residents.

Negative Reviews:

• One review criticized the management and working conditions, suggesting that it negatively affects both staff and residents.
• A family expressed frustration over the facility's refusal to accept their loved one with Alzheimer's due to perceived behavioral risks, criticizing the lack of transparency and communication.

General Feedback:

• Overall, Hacienda Del Rey is highly recommended by many reviewers for its caring staff, beautiful environment, and the quality of care provided to residents.
• While most reviews are positive, highlighting the community's welcoming atmosphere and professional care, there are concerns regarding management practices and communication regarding resident acceptance.