Guilford House

Several reviews highlight the positive aspects of Guilford House, noting its welcoming and modern environment, cleanliness, and the caring nature of the staff. One reviewer expressed gratitude for the swift and supportive process of moving their mother into the facility, especially appreciating the team's helpfulness during a pandemic. The facility is praised for making residents and visitors feel at home, with specific commendations for the staff's personable approach and their efforts to go above and beyond for residents.

However, some reviews raise concerns about the level of care and attention provided by certain staff members. There are mentions of instances where the care seemed lacking, with reports of staff acting as if residents were a burden and issues with cleanliness and maintenance not being proactively addressed. These reviews suggest a disparity in the quality of care, highlighting the exceptional service provided by some staff while criticizing the attitude and responsiveness of others.

Despite these mixed reviews, many family members of residents recommend Guilford House for its warm and inviting environment, the kindness of the staff, and the facility's overall cleanliness. Yet, there are calls for improvement in how some staff members interact with residents and handle concerns raised by family members, indicating room for Guilford House to enhance its service quality and ensure consistent care across all staff.