Guardian Angels By The Lake

Positive Reviews:

• Many employees describe the workplace as very good, with nice colleagues.
• Residents and their families praise the facility for its amazing staff, comfortable and clean living spaces, and a variety of activities including a beauty salon and gardens.
• Food quality is highly rated by residents.
• The facility is appreciated for its caring and professional staff, especially in the memory care and assisted living programs.
• Guardian Angels is commended for its mission of providing exceptional health care and supportive services in a caring environment.
• The facility's cleanliness and well-maintained environment are highlighted.
• Some reviewers appreciate the facility for its moderate pricing, stellar reputation, and the seamless transition from independent to assisted living or nursing home care as needed.
• Family members of residents share positive memories of visits, mentioning friendly staff and welcoming common areas.

Negative Reviews:

• Some reviewers express dissatisfaction with customer service, citing unreturned calls and perceived lack of interest in accommodating new residents.
• Concerns are raised about the facility's handling and understanding of Alzheimer's and dementia care, particularly regarding patients with sun-downers syndrome.
• There are complaints about the facility's location being too remote for convenient family visits.
• Employees are criticized by a reviewer for gossiping.

Mixed Reviews:

• While some find the facility to be a top choice, others were disappointed by sudden changes in admission criteria or the facility's distance from their home.
• The facility's pricing is mentioned as high by a reviewer, though the quality of care and amenities are appreciated.