Grossmont Post Acute Care

Pros:

• Friendly and helpful staff, with many reviews highlighting the dedication and care provided by the nursing and therapy teams.
• Great location and clean facilities, with several reviewers noting the cleanliness and organization of the building.
• Effective therapy sessions, with patients reporting significant improvements and a positive experience with the therapy team.
• Responsive to feedback, particularly regarding food and patient care concerns.
• Positive work environment, with many staff members expressing pride and satisfaction in their roles and the teamwork observed.

Cons:

• Poor communication, with difficulty in reaching staff by phone and lack of updates on patient care.
• Facility issues, including small rooms, an old building, and maintenance problems like leaks and inconsistent room temperatures.
• Reports of neglect and inadequate care, including serious allegations of patients being left unattended, medication mismanagement, and falls leading to injury.
• Concerns about cleanliness in some areas, with reports of pests in rooms.
• Some dissatisfaction with the quality of food and the state of the building, despite it being well-maintained.

Mixed Feedback:

• While many staff members and families had positive experiences, there were significant concerns raised about patient care and facility management.
• The effectiveness of therapy and the dedication of some staff members were frequently praised, but these were contrasted by serious complaints about specific aspects of care and communication.