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Greentree Manor Nursing & Reha

4 Greentree Drive, Waterford, CT 06385

Nursing Home Rehabilitation
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(800) 780-8101
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Pricing About Videos Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(860) 442-0647

Estimated Pricing

Studio
Estimated $7,067

Price Comparison

  • Average City Price: $6,872
  • Average State Price: $7,083
  • Average National Price: $7,508

    • Greentree Manor Nursing & Reha Description

    Greentree Manor Nursing & Reha is a community that offers nursing care and rehabilitation and is about 3.6 miles outside the town of New London, Connecticut. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 7.8 out of 10 making it the 2nd highest rated community in the city out of 4 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Waterford

    Community Reviews

    7.8
    Greentree Manor Nursing & Reha
    Based on My Caring Plan's proprietary scoring, including 52 reviews across the web

    Ranking

  • Ranking in City: 2 out of 4 communities in Waterford
  • Ranking in State: 211 out of 369 communities in CT

    • Facility and Grounds A

    Care B

    Staff B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Feedback:

    • Outstanding visit with very courteous and respectful staff.
    • Facility is clean, nicely decorated, and the staff are friendly.
    • Greentree staff, from the Director to the CNA’s, is very kind and has taken good care of residents during the pandemic with very few COVID incidents.
    • Beautiful building, strong staff, and an amazing CHF program.
    • Great staff and nice environment, with special mention of the care taken with residents.
    • Professional and helpful staff that greet you warmly. Highly recommended for recuperation.
    • Quality care and compassionate staff with a positive attitude. Highly recommended.
    • Spotless manor, very professional and nice people. Considered the cleanest and most professional rehab facility visited.
    • Excellent facility with caring, dedicated, and professional staff. Nurses are professional and compassionate.
    • Greentree Manor has been very helpful in adjusting to the new environment, with many activities available.
    • Staff really seems to care about the residents, providing plenty of social interaction and allowing service dogs.

    Negative Feedback:

    • Concerns about a resident not having a blanket and lack of attention to a bedridden resident.
    • Facility cleanliness issues and concerns about the frequency of doctor visits and medication management.
    • Complaints about the social worker's actions and lack of communication regarding resident care decisions.
    • Former employee criticizes the care and compassion of the aides, mentions staffing issues, and calls for the facility to be shut down.
    • Concerns about the quality of food served to residents.
    • Report of declining care quality, with residents left in soiled clothes and lack of communication about resident health.

    Mixed Feedback:

    • Some reviews highlight excellent care and staff professionalism, while others raise serious concerns about resident care and facility management.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Medications

    Medical Services

    Home Health Care

    Personal Care

    Rehabilitation Center

    Occupational Therapy

    Activities

    Art

    Community Amenities

    Gym

    Dining

    Restaurant-style Dining

    Dining Room

    A Registered Dietitian

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 4
    Long-term quality measure rating: 4
    Short-term quality measure rating: 4

    Nursing Home Overview

    Participation date: Jan. 1, 1970
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 90
    Total current residents: 77
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: None

    Facility Incident, Complaints and Fines

    Number of facility incidents: 5
    Number of substantiated complaints: 2
    Number of payment denials: 0
    Number of fines: 5
    Total cost of fines: $41682

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-05-17 2023-08-17 D Emergency Preparedness Deficiencies Develop a communication plan.
    2023-05-17 2023-08-17 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2023-05-17 2023-08-17 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2023-05-17 2023-08-17 D Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2023-05-17 2023-08-17 D Egress Deficiencies Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    2023-05-17 2023-08-17 D Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2023-05-17 2023-08-17 D Smoke Deficiencies Provide properly protected cooking facilities.
    2023-05-17 2023-08-17 E Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.
    2023-05-17 2023-08-17 D Smoke Deficiencies Have an alternate power supply for its alarm system.
    2023-05-17 2023-08-17 E Smoke Deficiencies Properly provide smoke detection systems in areas open to corridors.
    2023-05-17 2023-08-17 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-05-17 2023-08-17 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2023-05-17 2023-08-17 D Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2023-05-17 2023-08-17 D Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2023-05-17 2023-08-17 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2023-05-17 2023-08-17 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2023-05-17 2023-08-17 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2021-02-03 2021-04-09 F Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2021-02-03 2021-04-09 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2021-02-03 2021-04-09 D Smoke Deficiencies Have an enclosure around a vertical opening shaft.
    2021-02-03 2021-04-09 D Smoke Deficiencies Provide properly protected cooking facilities.
    2021-02-03 2021-04-09 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2021-02-03 2021-04-09 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2021-02-03 2021-04-09 F Miscellaneous Deficiencies Provide a written emergency evacuation plan.
    2021-02-03 2021-04-09 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2021-02-03 2021-04-09 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2021-02-03 2021-04-09 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
    2021-02-03 2021-04-09 F Gas, Vacuum, and Electrical Systems Deficiencies Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
    2019-02-06 2019-03-20 E Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-09-27 2023-03-17 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2023-05-25 2023-07-06 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2023-05-25 2023-07-06 D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    2023-05-25 2023-07-06 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2023-05-25 2023-07-06 D Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2023-05-25 2023-06-30 G Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2023-05-25 2023-07-06 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2023-05-25 2023-07-06 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2023-05-25 2023-07-06 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2023-05-25 2023-07-06 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2023-05-25 2023-07-06 D Resident Assessment and Care Planning Deficiencies PASARR screening for Mental disorders or Intellectual Disabilities
    2023-05-25 2023-07-06 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2023-05-25 2023-07-06 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2023-05-25 2023-07-06 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-05-25 2023-07-06 D Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2023-05-25 2023-07-06 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-05-25 2023-07-06 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-05-25 2023-07-06 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2023-05-25 2023-07-06 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2023-05-25 2023-07-06 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2023-05-25 2023-07-06 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2023-05-25 2023-07-06 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2023-05-25 2023-07-06 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2023-05-25 2023-07-06 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2023-05-25 2023-07-06 D Nutrition and Dietary Deficiencies Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    2023-05-25 2023-07-06 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2023-05-25 2023-07-06 D Administration Deficiencies Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
    2023-05-25 2023-07-06 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-05-25 2023-07-06 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2022-05-10 2022-05-20 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2022-04-05 2022-05-30 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-04-05 2022-05-30 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-09-21 2021-10-22 D Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2021-02-10 2021-03-06 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2021-02-10 2021-03-06 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2021-02-10 2021-03-06 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-02-10 2021-03-06 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-02-10 2021-03-06 E Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2021-02-10 2021-03-06 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2021-02-10 2021-03-06 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-02-10 2021-03-06 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-02-10 2021-03-06 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-02-10 2021-03-06 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-02-10 2021-03-06 D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    2020-11-25 2020-12-31 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-06-28 2021-07-08 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from the wrongful use of the resident's belongings or money.
    2021-06-28 2021-07-08 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-10-27 2020-12-31 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-10-27 2020-12-31 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-10-27 2020-12-31 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-02-07 2019-03-21 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-02-07 2019-03-21 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2019-02-07 2019-03-21 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2019-02-07 2019-03-21 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-02-07 2019-03-21 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-02-07 2019-03-21 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-02-07 2019-03-21 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-02-07 2019-03-21 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2019-02-07 2019-03-21 D Quality of Life and Care Deficiencies Provide medically-related social services to help each resident achieve the highest possible quality of life.
    2019-02-07 2019-03-21 D Nutrition and Dietary Deficiencies Dispose of garbage and refuse properly.

    Fines

    Fine Date Fine Amount
    2018-07-19 $8,128
    2019-02-07 $7,540
    2020-11-25 $5,525
    2020-11-25 $5,000
    2021-02-10 $15,000
    2021-02-10 $16,189
    2021-06-21 $650
    2021-06-21 $655
    2021-06-28 $975
    2021-06-28 $983
    2023-03-22 $18,330

    What is in the Neighborhood

    General Area Overview
    • The closest city is New London which is 3.6 miles away and has a population of 27,179 (mid sized town).
    • The average income is $89,217, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 76
      • Low Temperature: 34
      • Average Temperature: 54.1
      • Day Breakdown: The area gets 147 days of rain, 29 days of snow and 187 days of sun
      • Precipitation: 2.4 inches a year

    Health and Safety Overview
    • The crime rate is 2.0 per 100 people which is low compared to other cities.
      • Violent Crime: 0.45 incidents per 100 people
      • Property Crime: 1.22 incidents per 100 people
      • Drug-Related Crime: 0.1 incidents per 100 people
    • The average life expectancy in zip code is 79.58 years old, which is high compared to other zip codes.
    • Air Quality: Good Days 161.0, Moderate Days 20.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    BJ's Wholesale Club
    1.5 miles away
    Walmart Supercenter
    1.7 miles away
    ShopRite
    2.2 miles away
    Commissary
    3.1 miles away
    Fiddleheads Food Co-op
    3.6 miles away

    Transportation

    Block Island Express
    3.8 miles away
    Cross Sound Ferry
    3.9 miles away
    Viking Fleet Ferry
    3.9 miles away
    New London
    3.9 miles away
    Thames River Water Taxi - New London City Pier
    4.0 miles away

    Bus Stations

    Norwich Transportation Center
    9.5 miles away
    Washington at Sachem
    10.2 miles away
    Washington at Mohegan
    10.5 miles away
    Foxwoods Casino
    11.1 miles away

    Banks

    Liberty Bank
    2.7 miles away
    Navy Federal Credit Union
    3.4 miles away
    Citizens Bank
    3.7 miles away
    Dime Bank
    3.8 miles away
    CorePlus Credit Union
    4.0 miles away

    Hospitals

    Smilow Cancer Hospital Care Center
    2.3 miles away
    Lawrence+Memorial Hospital
    4.5 miles away
    William W. Backus Hospital
    10.5 miles away
    Shoreline Medical Center
    16.7 miles away
    Westerly Hospital
    16.7 miles away

    Pharmacies

    Walmart Pharmacy
    1.7 miles away
    CVS Pharmacy
    3.8 miles away
    Rite Aid
    3.9 miles away
    Walgreens
    5.2 miles away
    CVS
    5.4 miles away

    Dentists

    575
    3.0 miles away
    Waterford Dental Health
    3.5 miles away
    Affinity Dental Center
    6.7 miles away
    Children's Dental Associates of New London County
    7.7 miles away
    Laser Dentistry
    7.7 miles away

    Parks

    Douglas Lane Tract
    0.1 miles away
    Old Barry Farm Open Space
    0.3 miles away
    Leary Park
    0.4 miles away
    Woodlands Tract Waterford Land Trust
    0.5 miles away
    Conover Tract Waterford Land Trust
    0.6 miles away

    Places of Worship

    Chapel on the Green
    22.8 miles away

    Shopping

    Crystal Mall
    1.3 miles away
    Tanger Outlets Foxwoods
    11.1 miles away

    Culture

    Frank A. Leamy Hall
    2.8 miles away
    Garde Arts Center
    3.6 miles away
    Marquee Gallery
    3.9 miles away
    Hygienic Art
    3.9 miles away
    Expressiones
    3.9 miles away

    Restaurants

    Ruby Tuesday
    1.0 miles away
    Olive Garden
    1.2 miles away
    LongHorn Steakhouse
    1.5 miles away
    Harris Refectory
    2.1 miles away
    Outback Steak House
    2.2 miles away

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    Google map of Greentree Manor Nursing & Reha

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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