Greenridge Estates at Mountain Park

Positive Reviews:

• Greenridge Estates is praised for its beautiful, unique community with spacious areas, big windows, and engaging activities programs, including daily outings.
• Some staff members, including Angie, Guadalupe, Cindy, and Brianna, receive special mentions for their niceness, happiness, care, creativity, and kindness.
• The facility is described as having a warm family environment, offering compassionate and good care, with super friendly staff and creative activities.
• Management is commended for deeply caring about residents, striving to provide the best possible care while keeping residents safe during Covid.
• The facility is clean, well-furnished, and the workers are helpful and compassionate.

Negative Reviews:

• One visitor reported an overwhelming smell of urine in the lobby and rude behavior from the receptionist.
• Concerns about neglect, including unmasked caregivers during a Covid spike, and failure to provide meals to a resident.
• Former employee criticized the HR department for poor customer service regarding access to W2 forms.
• Complaints about medication management, including stopping an antibiotic without proper communication and running out of important medication.
• High staff turnover, stagnant pay, and neglectful caregivers are reported, with specific staff members mentioned for negative behavior.
• Issues with food quality, cleanliness, and management's responsiveness to problems are highlighted.

Mixed Reviews:

• While some reviews highlight the attentive and responsive nature of the staff and the unparalleled care and compassion, others describe the environment as toxic, with high stress, anxiety, frustration, and heartache for employees.
• The facility receives both high praise for its staff and environment and severe criticism for its management practices and care standards.