Grandhaven

Positive Reviews:

• Grandhaven memory care facility is highly praised for its lovely rooms, caring staff, beautiful grounds, and unique 'neighborhood' concept. A community advisor named Olivia is particularly noted for her knowledge, kindness, and helpfulness.
• Some staff members, despite being young and inexperienced, are commended for their willingness to learn and hard work, contributing positively to the care of residents.
• Grandhaven Living Center is recommended for providing quality care, friendly staff, and a safe environment for residents, even amidst Covid restrictions.
• Assisted Living at Grandhaven is lauded for offering the best care, with varied and tasty meal choices and staff that is considerate and mindful of individual needs.
• Grandhaven Living Center is described as having a great community atmosphere, with friendly staff and enjoyable resident parties.
• The staff at Grandhaven is praised for being helpful and creating a family-like atmosphere.

Negative Reviews:

• Some reviews strongly advise staying away from the facility, citing rude staff and a lack of genuine care for tenants.
• Concerns are raised about inexperienced staff, management issues, and a lack of responsibility, particularly during night shifts.
• There are complaints about the facility's handling of Covid vaccines, high expenses, and issues with rent increases following financial assistance.
• Former employees criticize the work environment, claiming that staff does not care about residents or employees, and that management is rude and unfair.
• There are allegations of bedbugs, overworking staff with less pay, and a general lack of professionalism and care for residents.
• One review describes the management as "indescribably bad," mentioning neglect, lack of hygiene, and poor services for residents.

Mixed Reviews:

• While some reviews highlight the dedication and hard work of certain staff members and the quality of care provided, others express significant concerns about management practices, staff behavior, and overall facility conditions.