Grand Regency of Rockford

Positive Reviews:

• Many reviewers appreciate the hardworking and compassionate staff, highlighting their dedication to keeping the place safe, clean, and orderly.
• Residents and their families have expressed gratitude for the comfort and support provided, noting the staff's efforts to address concerns promptly and maintain cleanliness and neatness.
• Some reviews commend the facility for its excellent care, great customer service, and supportive services, especially in the memory care unit.
• Several individuals have had positive experiences working at the facility, and residents have noted the staff's kindness and patience during transitions.

Negative Reviews:

• Concerns have been raised about bed bugs, with one reviewer mentioning a specific room designated for infested items, which was not disclosed to new hires.
• There are complaints about the facility not answering phone calls and allegations of dishonesty regarding the services provided.
• Some reviewers have reported issues with theft by staff members, improper laundry services, and inappropriate behavior towards residents, including yelling and attempting to have a resident with dementia sign papers.

Mixed Feedback:

• While some residents find the facility to be a decent place to live, mentioning that staff can be cooperative when approached nicely, there are suggestions for improvement, such as better pizza crust.

Overall Sentiment:

The reviews for the facility are mixed, with many praising the staff's dedication and the quality of care, while others raise serious concerns about management practices and resident treatment. Prospective residents and their families may want to consider these points and possibly visit or inquire further for a more comprehensive understanding.