Grand Regency of Rockford

Positive Reviews:

• Many reviewers appreciate the hardworking and compassionate staff, highlighting their dedication to keeping the place safe, clean, and orderly.
• Residents and their families have expressed gratitude for the comfort and support provided, noting the staff's efforts to address concerns promptly and maintain cleanliness and neatness.
• Some reviews commend the facility for its excellent care, great customer service, and supportive services, especially in the memory care unit.
• Several individuals have had positive experiences living or working at the facility, mentioning the kindness, patience, and helpfulness of the staff during transitions and daily life.

Negative Reviews:

• Concerns have been raised about bed bugs, with one reviewer warning of a specific room designated for infested items, suggesting a lack of transparency upon hiring.
• There are complaints about unmet service expectations, including issues with laundry, stolen items, and inappropriate behavior from some staff members towards residents.
• One review specifically mentions the facility's failure to provide certain promised services and attempts to have a resident with dementia sign papers they could not understand.
• A minor critique involves the quality of the pizza crust served, suggesting room for improvement in the food department.

Mixed Feedback:

• While many reviews praise the staff and management for their dedication and responsiveness, there are significant concerns about specific aspects of care and facility management, including pest control and ethical practices.
• Some residents and employees express overall satisfaction with their experience, indicating a variance in individual experiences within the facility.