Grand Palms Assisted Living Facility Operator

Grand Palms has received mixed reviews from residents and their families. Some highlight the exceptional care, cleanliness, and the attentive staff, praising the facility for its ability to handle complex medical needs, such as post-cancer surgery care, and for providing a safe, happy, and comfortable environment for their loved ones. The management and staff, including the Facilities Director and Director of Nursing, have been specifically commended for their helpfulness and compassion.

However, there are serious concerns raised by others regarding the quality of care and the facility's conditions. Complaints include neglect, poor staffing, and unsafe conditions leading to falls and weight loss in residents. Some reviews describe the facility as poorly run, with a lack of proper monitoring and care for residents, including those with significant health issues.

Despite these criticisms, there are positive notes about the facility's cleanliness, the range of activities available to residents, and the quality of the meals provided. The staff's dedication to making residents feel comfortable and cared for has been highlighted, along with the facility's efforts to create a homely atmosphere and provide comprehensive healthcare services.

Overall, while Grand Palms has been praised for its environment and some of its services, there are significant concerns about the level of care provided to some of its residents. Prospective residents and their families are encouraged to consider these reviews carefully.