Grand Manor Nursing & Rehabilitation Center

Negative Reviews:

• Several reviewers express extreme dissatisfaction with the care provided, citing neglect, unprofessional behavior, and abuse.
• Complaints include staff being rude, unresponsive, and stealing belongings and money from residents.
• Facilities are described as unsanitary, with reports of roaches and unpleasant odors.
• There are allegations of medical negligence, including failure to manage chronic conditions properly and not informing family members about incidents.
• Some reviewers mention that their loved ones suffered from infections, falls, and inadequate care leading to hospital readmissions.
• Communication issues are highlighted, with staff reportedly not answering calls or failing to communicate in the resident's preferred language.

Positive Reviews:

• A few reviewers report satisfactory experiences, mentioning good care, recovery progress, and professional staff.
• Some positive comments focus on the facility providing quality treatment and a clean, safe environment.
• There are mentions of compassionate care and staff being attentive to the needs of residents and their families.

Mixed Reviews:

• One review mentions that the nursing staff is treated poorly by both management and patients, affecting the quality of care.
• Another review suggests that while the gym facility is commendable, the overall experience and care are lacking.

General Consensus:

The majority of reviews are highly critical of the facility, with numerous reports of neglect, poor management, and unsanitary conditions. While there are a few positive testimonials, the overwhelming number of negative experiences shared by family members of residents raises serious concerns about the quality of care and safety at this facility.