Grand Court Assisted Living Facility

Positive Reviews:

• Highly recommended by many for its helpful and courteous staff, with special thanks to the administrator.
• Staff praised for being extremely nice and supportive during difficult family situations.
• Described as an exceptional senior living community with a culture that allows seniors to thrive, led by a highly respected executive director.
• First impressions highlight a focus on residential care, with a tidy environment and a friendly, attentive administrator.
• Recognized for being clean and having very nice and helpful staff.
• Health professionals are polite, helpful, and caring, contributing to a functional and satisfactory service.
• The staff's love and care are immediately noticeable upon entering the facility.
• Efficient and professional assistance in acquiring medical records for a resident's transfer, highlighting a staff member's dedication.

Negative Reviews:

• Complaints about unfulfilled promises by the administration, including extended visitation hours and special accommodations.
• Issues with communication, including unanswered emails, texts, and calls regarding serious matters such as obtaining medical records after a resident's death.
• Described as the worst place for care with unresponsive staff, unexplained injuries, and poor maintenance.
• Memory care section criticized for needing updates and maintenance, with reports of missing personal items and inappropriate staff behavior.
• Concerns raised about the cleanliness and security of the facility, including restricted access to resident rooms and missing belongings.

Mixed Reviews:

• Some find the facility to be affordable and usually well-kept despite its age.
• Others express confusion or dissatisfaction without specifying reasons.