Grace Point Place

Reviews for the senior living facility present a mixed picture, with some expressing satisfaction and others detailing concerns. Positive feedback highlights the helpfulness and friendliness of staff members like Andres and Lori, the Executive Director, who are praised for their assistance during move-ins and overall management. The facility's community activities, including events like Fall Fest, and the quality of care provided to residents are also commended. Families and professionals, including a Nurse Case Manager, express confidence in the care their loved ones receive, noting the facility's efforts to comfort residents during difficult times such as the pandemic.

However, several reviews raise significant issues regarding the facility's management and care quality. Concerns include unprofessional behavior by staff, lack of cleanliness, inadequate meals, and high staff turnover. Some reviews describe the facility as being more focused on financial gain than on providing quality care, with allegations of neglect, such as residents not being bathed regularly and suffering from falls without proper follow-up. There are also complaints about the facility's response to feedback, with some family members feeling their concerns are ignored.

While some reviewers appreciate the efforts of the new Executive Director and other staff, calling the facility a wonderful place for their loved ones, others describe their experiences as disappointing or even disastrous, citing instances of neglect and inadequate care. The facility's appearance and the dedication of certain staff members are noted as positives, but these are contrasted with reports of ongoing issues that impact resident well-being.