Grace Manor At Lake Morton

Positive Reviews:

• Grace Manor at Lake Morton Memory Care is praised for its wonderful staff, administration, and the comprehensive care provided, including doctor visits, pharmacy delivery, physical therapy, and engaging activities for residents.
• Many reviewers highlight the facility's beautiful environment, lively community, and the compassionate, caring staff that keeps residents involved in fun activities.
• Several reviews appreciate the home-like feel of the facility, the cleanliness, and the excellent care provided to their loved ones, noting significant improvements in their family members' well-being.
• The staff is described as amazing, kind, and caring, making residents feel valued and loved. The facility is considered one of the best in town, with professional staff and a clean environment.

Negative Reviews:

• One review criticizes the facility for drama, lack of care, and unpleasant odors, mentioning dissatisfaction with the administration's attitude towards employees and residents.
• Another review expresses deep concern over the care received, citing poor communication, inadequate staffing and training, and neglectful incidents that led to removing their loved one from the facility.
• A reviewer shares a troubling experience regarding unreported incidents and injuries, suggesting a lack of transparency and accountability from the facility's management.
• Complaints about maintenance issues being ignored, early morning disturbances, and unaddressed resident concerns were also mentioned, though it seems to pertain more to administrative responsiveness than to resident care.

Overall:

While many reviews praise Grace Manor at Lake Morton for its caring staff, beautiful facility, and the quality of care provided, there are significant concerns raised about management practices, staff turnover, and the handling of resident safety incidents. Prospective residents and their families are encouraged to consider both the positive feedback and the issues raised when making a decision.