Grace Living Personal Care Home

Positive Reviews:

• Many families express immense gratitude towards the staff, particularly highlighting Esther and David for their dedication and care. The love and attention given to residents, especially in their final moments, have left a lasting positive impact on families.
• Several reviewers consider the facility to be exceptional, with one wishing they could rate it 10 stars. The staff's friendliness, kindness, professionalism, and the overall caring atmosphere are frequently mentioned.
• The quality of care, cleanliness of the facility, and the personal touch provided by the staff, including Esther's family, are highly praised. The facility is recommended for its peaceful environment and the genuine care provided to residents.
• Specific aspects like the quality of food and the overall happiness of the residents are noted positively, with families feeling pleased with the care their loved ones receive.

Negative Reviews:

• One family experienced a significant issue when the facility refused to take their mother back after a hospital discharge unless they arranged and paid for 24-hour care from an outside nurse, leaving the family in a difficult situation.

General Inquiry:

• A question was raised about the availability of vending machines at the facility.

Overall Sentiment:

The majority of reviews are overwhelmingly positive, with families expressing gratitude and satisfaction with the care provided to their loved ones. The staff's dedication, especially that of Esther and David, is frequently highlighted. While there is a notable negative experience regarding post-hospital care arrangements, the general consensus points to a loving, caring, and professional environment recommended by many for elder care.