Grace Heights Health And Rehabilitation

Grace Heights Health and Rehabilitation has received a mix of reviews from family members of residents. Many praise the facility for its excellent care, compassionate and professional staff, and well-maintained environment. Families have expressed gratitude for the support and love provided to their loved ones, highlighting the facility's ability to make difficult transitions easier and the dedication of the staff in treating residents like family. Positive experiences include effective rehabilitation services, involvement in discharge planning, and the facility being a preferred choice for long-term care among community members.

However, some reviews raise concerns about the facility's communication, with reports of difficulty in contacting residents and getting updates on their condition. There are also complaints about specific instances of poor care, such as unattended maintenance issues, inadequate responses to resident needs, and perceived neglect. Concerns about the cost of care and the condition of some amenities have also been mentioned.

Despite these criticisms, many reviewers have shared heartfelt stories of the staff's kindness, the quality of medical and rehabilitative care, and the overall positive impact Grace Heights has had on their families. The facility is commended for its role in the community and the personal attention given to residents, with several families expressing their trust and satisfaction with the care provided.