📞 Call for pricing and availability: (800) 780-8101
Governors Center
66 Broad Street, Westfield, MA 01085
For Pricing & Availability
(800) 780-8101To Reach a Resident
(413) 562-5464Estimated Pricing
Price Comparison
Governors Center Description
Governors Center is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Westfield, Massachusetts. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 4.7 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Westfield
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Westfield
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Experiences:
- Several reviewers reported experiencing or witnessing rude and unprofessional behavior from staff, including abrupt phone manners and bullying.
- Concerns about safety and quality of care, including allegations of abuse, neglect, and lack of proper maintenance.
- Issues with staff behavior, including bullying of employees, incorrect payment, and manipulation of the union.
- Reports of constant staff changes, lack of consistent nursing leadership, and unprofessional behavior from the administration.
- Allegations of serious incidents, including a patient's death related to facility negligence and cover-ups of medication theft.
- Complaints about the physical environment, such as lack of air conditioning and limited food options.
Positive Experiences:
- Some reviewers noted helpful and attentive staff, with one mentioning their mother looked fantastic and was very happy with the food and cleanliness of the place.
- One family was extremely pleased with the care their mother received after a severe brain injury, praising the staff's warmth, professionalism, and the effective physical therapy.
Mixed Experiences:
- While there are instances of positive feedback regarding staff attentiveness and recovery support, the overwhelming majority of reviews highlight significant concerns about the facility's management, staff behavior, and overall safety.
Reviews
There are currently no reviews that were left on My Caring Plan
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Health
Services
Activities
Community Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 1
Quality measure rating: 3
Long-term quality measure rating:
1
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: July 11, 1988
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 100
Total current residents: 46
Facility is located in a hospital: No
Automatic sprinkler system: Partial
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $99325
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-08-21 | 2019-10-05 | C | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2019-08-21 | 2019-10-05 | C | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2019-08-21 | 2019-10-05 | C | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2019-08-21 | 2019-10-05 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2019-08-21 | 2019-10-05 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-08-21 | 2019-10-05 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-08-21 | 2019-10-05 | D | Services Deficiencies | Install properly constructed and protected linen or trash chutes. |
| 2019-08-21 | 2019-10-05 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-02-01 | 2022-03-24 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-02-01 | 2022-03-24 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-02-01 | 2022-03-24 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-02-01 | 2022-03-24 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-02-01 | 2022-05-04 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-02-01 | 2022-05-04 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-02-01 | 2022-05-04 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-02-01 | 2022-03-24 | D | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-02-01 | 2022-03-24 | F | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2022-02-01 | 2022-03-24 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-02-01 | 2022-05-04 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2022-02-01 | 2022-05-26 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2022-02-01 | 2022-03-24 | D | Quality of Life and Care Deficiencies | Provide routine and 24-hour emergency dental care for each resident. |
| 2022-02-01 | 2022-03-24 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-02-01 | 2022-03-24 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-02-01 | 2022-03-24 | D | Environmental Deficiencies | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| 2021-03-17 | 2021-04-28 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-03-17 | 2021-04-28 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2021-03-17 | 2021-04-28 | B | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2021-03-17 | 2021-04-28 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-03-17 | 2021-04-28 | D | Quality of Life and Care Deficiencies | Assist a resident in gaining access to vision and hearing services. |
| 2021-03-17 | 2021-04-28 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2021-03-17 | 2021-04-28 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-03-17 | 2021-04-28 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-03-17 | 2021-04-28 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2021-03-17 | 2021-04-28 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-03-17 | 2021-04-28 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2021-03-17 | 2021-04-28 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-10-05 | 2020-11-13 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-08-02 | 2019-10-03 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-08-02 | 2019-10-28 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2019-08-02 | 2019-10-03 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. |
| 2019-08-02 | 2019-10-03 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2019-08-02 | 2019-10-03 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-08-02 | 2019-10-03 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2019-08-02 | 2019-10-03 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-08-02 | 2019-10-03 | G | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-08-02 | 2019-10-03 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-08-02 | 2019-10-03 | H | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-08-02 | 2019-10-03 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-08-02 | 2019-10-03 | E | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2019-08-02 | 2019-10-03 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2019-08-02 | 2019-10-03 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-08-02 | 2019-10-03 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-08-02 | 2019-10-03 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2019-08-02 | 2019-10-03 | E | Environmental Deficiencies | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-01-04 | $39,341 |
| 2019-08-02 | $88,920 |
| 2020-06-17 | $19,500 |
| 2020-10-05 | $15,000 |
| 2022-02-01 | $83,100 |
| 2022-02-01 | $84,325 |
What is in the Neighborhood
- The closest city is Westfield which is 0.6 miles away and has a population of 41,690 (mid sized town).
- The average income is $69,912, which is high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 28
- Average Temperature: 52.1
- Day Breakdown: The area gets 152 days of rain, 40 days of snow and 172 days of sun
- Precipitation: 2.4 inches a year
- The crime rate is 2.31 per 100 people which is low compared to other cities.
- Violent Crime: 0.6 incidents per 100 people
- Property Crime: 1.35 incidents per 100 people
- Drug-Related Crime: 0.06 incidents per 100 people
- The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
- Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Stop and Shop
0.1 miles awayBig Y
0.3 miles awayVictory International
0.4 miles awayPrice Rite
1.1 miles awayWalmart Supercenter
2.1 miles awayNone Found
Bus Stations
BROAD / WORONOCO
0.0 miles awayRAMP / COURT
0.3 miles awaySILVER / KASPER
0.3 miles awayMAIN / MORSE
0.3 miles awayMAIN / MECHANIC
0.3 miles awayBanks
First Niagara Bank
0.3 miles awayTD Bank
0.3 miles awayBerkshire Bank
0.3 miles awayPolish National Credit Union
0.3 miles awayWestfield Bank
0.5 miles awayHospitals
Noble Hospital
0.5 miles awayWestern Massachusetts Hospital
2.4 miles awayProvidence Behavioral Health Hospital
6.7 miles awayBaystate Medical Center
7.3 miles awayMercy Medical Center
7.7 miles awayPharmacies
Walgreens
0.3 miles awayCVS Pharmacy
0.6 miles awayCVS
6.4 miles awayCVS/pharmacy
7.6 miles awayWalgreens Pharmacy
10.0 miles awayDentists
Oakdale Dental Associates, PC
8.4 miles awayAspen Dental
12.3 miles awayZubkov Dental
12.3 miles awayDr. Dental
12.6 miles awayHampshire Family Dental
15.2 miles awayParks
Elizabeth Parker Park
0.2 miles awayGeneral Shepard Park
0.2 miles awayPark Square
0.2 miles awayWestfield
0.3 miles awayAmelia's Garden
0.3 miles awayPlaces of Worship
First Church of Christ, Congregational
8.2 miles awayShopping
Holyoke Shopping Center
7.4 miles awayTower Square Mall
8.0 miles awayEnfield Square
11.8 miles awayEastfield Mall
13.3 miles awayThornes Marketplace
15.1 miles awayCulture
Majestic Theatre
6.4 miles awayParamount Theater
7.9 miles awayCityStage Symphony Hall
8.1 miles awayKaren Sprague Cultural Arts Center
9.8 miles awayFuller Arts Center
9.8 miles awayRestaurants
The Tavern Restaurant
0.3 miles awayPasquales
0.7 miles awayWestwood Restaurant & Pub
1.1 miles awayApplebee's
1.2 miles awayPanda House
1.4 miles awayGet exact pricing & check availability
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