Gordon Oaks Assisted Living Community

Summary of Reviews:

• There are serious concerns about the treatment of elderly residents, including taking deposits without providing apartments due to remodeling and leaving them without housing.
• Some reviews praise the management and describe the facility as beautiful and caring, with reasonable rates.
• However, numerous negative reviews highlight significant issues such as allowing smoking in buildings, which poses a health risk, especially to those with respiratory problems.
• There are alarming reports of inadequate response times to residents in distress, with one case resulting in a resident's death within a week of admission.
• Accusations of neglect and inadequate care are prevalent, including failure to maintain hygiene, improper wheelchair fitting, and dehydration.
• Concerns about safety and cleanliness are raised, including bedbug infestations, black mold, and unaddressed maintenance issues.
• Some residents report experiencing retaliation and hardship when attempting to address issues or move out, including being falsely reported for eviction.
• There are complaints about the facility's physical condition, including unkept grounds, lack of air conditioning in common areas, and neglected maintenance.
• Despite the negative feedback, there are a few positive reviews mentioning a great community and professional management under new leadership.
• One review mentions a poor experience with the hiring process, including unprofessional behavior from staff during an interview.
• Overall, the reviews suggest a decline in the quality and upkeep of the facility over time, with several residents and visitors expressing dissatisfaction with the level of care and maintenance.