Goodlife Senior Living - El Paso

Positive Experiences:

• Staff at certain facilities have been praised for treating residents with dignity, compassion, and providing utmost care.
• Some staff members are highlighted for their exceptional care, making residents feel loved and cared for beyond just their medical needs.
• Facilities have been described as clean, well-maintained, and comfortable.
• Efforts to keep couples together and accommodate their different care needs have been appreciated.
• Some residents' families have noted a significant improvement in care quality and cost-effectiveness compared to previous facilities.

Negative Experiences:

• Issues with undisclosed fees and malfunctioning equipment have been reported.
• Concerns about the level of care, including preventable hospitalizations and accidents, have been raised.
• Some families have experienced poor communication regarding their loved ones' well-being and progress.
• There have been instances of neglect, such as unattended residents and unmet basic hygiene needs.
• Allegations of a correlation between the care at certain facilities and the deterioration or death of residents with specific health conditions.

Mixed Reviews:

While some families have had overwhelmingly positive experiences, citing the staff's dedication and the high quality of care, others have raised serious concerns about neglect, miscommunication, and the overall safety and well-being of their loved ones. It's clear that experiences can vary greatly, and potential clients might consider these varied experiences when making decisions.