Good Samaritan Village at Kissimmee

Positive Reviews:

• Residents enjoy a variety of amenities including indoor and outdoor swimming pools, a wellness center, golf course, tennis courts, and transportation to local stores. The landscaping is well-kept, and the staff is described as wonderful.
• Visitors and residents appreciate the neat, clean environment and the caring staff. The facility offers a wide range of living options and amenities such as a rehab center, small hospital, nursing home, assisted living, and various recreational activities.
• Some residents highlight the convenience and security of the location, along with the quick and helpful maintenance service. The restaurant and community activities are highly rated.
• The value for money is praised by some, who appreciate the clean rooms, beautiful views, and the range of activities available.
• One resident appreciates the six levels of care available, the excellent facilities, and the variety of activities. The value for money is rated highly.

Negative Reviews:

• There are reports of racism and poor communication between departments. Complaints include unreturned emails and phone calls, and difficulty in reaching residents.
• Some residents faced issues with flooding, particularly after Hurricane Ian, leading to significant damage and loss of property.
• Concerns are raised about the management's focus on profit over resident well-being, particularly in the rehab facility, with reports of patient dumping once insurance coverage ends.
• There are complaints about the facility's security, with claims that it is easy for almost anyone to get through the gates. Maintenance issues, such as leaking roofs and delayed repairs, are also mentioned.
• Some residents express dissatisfaction with the management's lack of care for the mobile home park and the overall maintenance of the independent living apartments.

Mixed Reviews:

• While some residents enjoy living in the community and appreciate the staff's cheerfulness and helpfulness, they note that the facility has not fully recovered from flood damage, with ongoing issues like leaking porch roofs.
• There are discrepancies in the information provided by staff regarding available living spaces and their costs, leading to frustration among some residents.