Golden Pond Retirement Community

Golden Pond has received a variety of reviews from family members of residents, employees, and visitors. Many family members express gratitude for the care and attention their loved ones received during their stays, highlighting the staff's sensitivity, cleanliness of the apartments, and the availability of food and fluids. The management and staff, including the Director, are praised for treating residents like family members, being supportive, and maintaining high standards of care.

However, there are criticisms regarding the treatment of employees, with one review stating a negative experience related to management's response to personal emergencies. Another review criticizes the work environment and practices within the assisted living department, mentioning favoritism and lack of support from management.

Positive remarks also focus on the environment and activities available for residents, including a movie theater, bistro, pub, and putting green. The activities department is commended for its involvement and creativity, offering a variety of events and outings that contribute to a vibrant community life.

Some reviews mention the challenges of transitioning loved ones into the facility but ultimately describe the process as smooth and the atmosphere as family-oriented. The staff's friendliness, cleanliness of the facility, and the quality of care are consistently noted as positive aspects.

There are suggestions for improvement, particularly regarding the quality of food and the professionalism of some staff members. Despite these criticisms, many reviewers express satisfaction with the care their family members receive and the overall environment of Golden Pond.

Overall, Golden Pond is described as a caring and supportive community for seniors, with a dedicated staff and a range of activities and amenities that enhance the quality of life for its residents. However, there are areas for improvement, especially in employee relations and some aspects of facility management.