Golden Pond

Summary of Reviews for Golden Pond:

• Several reviews express significant concerns about the quality of care, management, and the facility's condition, including reports of bad care, incompetence, greed, and regulatory issues.
• Some reviewers mention the need for repairs and updates, particularly regarding the HVAC system and the overall condition of the building.
• Despite these concerns, there are positive comments about the staff's helpfulness and skill in assisting with admissions and providing care.
• Negative experiences during tours were reported, including issues with cleanliness, staff behavior, and a lack of transparency.
• Several families share positive experiences, highlighting the supportive community, effective communication, and the positive impact on their loved ones' lives.
• Concerns about cold food, inadequate activities, and management's engagement with residents were noted.
• Some reviews mention the facility's location and amenities positively, including the presence of laundry facilities, the dining experience, and the natural surroundings.
• Room sizes and the state of the apartments received mixed reviews, with some finding them satisfactory and others too small or in need of updates.
• The community's approach to care, especially for residents with specific health conditions, was praised in some reviews.
• Overall, opinions on Golden Pond vary widely, with some families having very positive experiences and others raising serious concerns about the facility's management, care quality, and physical condition.