Golden Manor Retirement Center

Positive Aspects:

• Facilities cater to a variety of preferences including smoking, non-smoking, social, and private needs.
• Rooms are kept clean, providing a comfortable environment for residents.
• Facilities are accessible for visits and outings, with attentive staff.
• Amenities include a game room, TV, and a mini library, enhancing the living experience.
• Some residents find the community friendly, with a mix of English, Spanish, and bilingual speakers.
• Facility is equipped with good air conditioning and offers well-balanced meals.

Negative Aspects:

• Reports of infestations and cleanliness issues raise concerns about hygiene standards.
• Instances of unexplained resident deaths have been reported, questioning the safety and oversight.
• Some reviews criticize the consistency and quality of care, including inadequate meal options for dietary restrictions.
• Concerns about room sizes, cleanliness, and the value for the cost of living in the facility.
• Customer service issues, including unmet appointments and lack of follow-up.
• Some reports of a noticeable tobacco smell, bullying among residents, and issues with staff friendliness and professionalism.
• Feedback suggests the building is outdated and that there's a lack of concern for resident safety and well-being.

Suggestions for Improvement:

• Hiring additional Certified Nursing Assistants (CNAs) to assist with personal care tasks such as showers.