Golden LivingCenter - Starmount

Summary of Reviews:

• Many reviewers express deep regret and guilt for placing their loved ones in this facility, citing it as a terrible choice.
• Common complaints include poor staff behavior, with reports of neglect, rudeness, and even abuse towards patients. Specific issues mentioned include staff being on their phones, ignoring patients, and verbal abuse.
• A few staff members received positive mentions for their professionalism and care, but these seem to be exceptions in an otherwise criticized environment.
• Concerns about cleanliness and maintenance of the facility are prevalent, with mentions of it being rundown, dirty, and having issues like water bugs.
• There are reports of unsafe practices, such as a nurse leaving medication cart keys unattended and attempts to bully patients into unsafe activities.
• The food quality is described as terrible, with one reviewer sticking to a very limited menu due to unappetizing options.
• One positive review mentions good customer service and effective therapy, but this is vastly outnumbered by negative experiences.
• Several reviewers suggest that the facility should be closed or avoided, with one mentioning that they have contacted a state representative about their concerns.

Overall Sentiment: The overwhelming majority of reviews are highly critical of the facility, citing serious concerns about staff behavior, facility cleanliness, and patient care. A few positive comments about certain staff members and effective therapy do exist but are rare.