Golden Living Petaluma

Overall Experience:

• Facilities generally receive high marks for cleanliness, with many comments on how well-maintained the environments are.
• Rehabilitation therapy, including physical and occupational therapy, is frequently praised for its quality and effectiveness.
• Communication with staff is often described as good, with prompt notifications in case of incidents.
• The quality of nursing care receives mixed reviews, with some expressing concern over staffing levels and responsiveness.
• Food quality and dietary accommodations are areas noted for improvement, with several reviewers unhappy with the meals provided.
• There are concerns about the adequacy of staffing, with reports of long waits for assistance and some instances of unmet needs.

Specific Areas of Praise:

• Many reviewers express satisfaction with the care provided to their loved ones, noting particularly the effectiveness of the rehabilitation therapy.
• The cleanliness of the facilities is consistently highlighted as a positive aspect.
• Staff, when available, are often described as courteous, helpful, and responsive.

Areas for Improvement:

• Staffing levels are a common concern, with reports of insufficient numbers of nurses leading to delays in care.
• Food quality and dietary restrictions are areas frequently mentioned as needing attention.
• Some reviewers report issues with the call light system and delays in receiving assistance.
• A few reviewers have had negative experiences with specific aspects of care and communication.