Golden Hill Nursing And Rehabilitation Center

Golden Hill Nursing and Rehabilitation Center has received mixed reviews from visitors and family members of residents. Some have praised the facility for its cleanliness, modern interior, and the professionalism and care shown by some staff members. They have also noted improvements in the facility and the helpfulness of the business office staff.

However, numerous concerns have been raised about the level of care and management at Golden Hill. Reports include severe understaffing, poor hygiene practices with dirty utensils and coffee cups, and a lack of engaging activities for residents. Some reviews have highlighted neglectful treatment, such as residents being left in soiled clothing, experiencing numerous falls, and not receiving timely medical attention for infections or injuries. Concerns about the facility's focus on profit over patient welfare, unsafe staffing levels, and mismanagement of resident care have been repeatedly mentioned.

Specific complaints include residents waiting long periods for assistance, being treated with disrespect by some staff members, and suffering from preventable injuries due to inadequate fall prevention measures. Additionally, there are allegations of personal items being stolen, and a general lack of compassion and professionalism from certain staff members. Some reviews have called for the facility to be shut down due to the mistreatment and neglect of residents.

While there are some positive comments about individual staff members who are described as excellent or outstanding, the overall sentiment suggests a facility struggling with significant issues related to resident care, staffing, and management practices.