Golden Glades Nursing And Rehabilitation Center

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns.

• Several reviewers commend the facility for its cleanliness, caring staff, and professional management. They appreciate the attention to detail and the dedication shown by the staff towards their family members, noting improvements in their conditions and praising the rehabilitation services.
• Particular staff members and departments, including social services, nursing, and the activities department, receive special mentions for their hard work, efficiency, and compassionate care. The efforts of case managers and administrators in facilitating a smooth transition for patients and their families are also highlighted.
• On the other hand, some reviews raise significant concerns about the facility, including issues with hygiene, staff rudeness, and inadequate patient care. Complaints include unattended patients, mismanagement of supplies, and a lack of responsiveness from the administration department. There are alarming allegations of patients being sedated unnecessarily and receiving poor rehabilitation services.
• Communication issues, both in person and over the phone, are mentioned as areas needing improvement. Some reviewers express frustration with the difficulty of reaching the appropriate department or receiving adequate information and assistance.
• Despite the criticisms, there are stories of recovery and satisfaction with the level of care provided. Some families report seeing improvements in their loved ones' conditions and express gratitude for the support and professionalism of the staff.

In summary, while there are numerous accounts of positive experiences and commendable care provided by dedicated staff, the facility also faces serious accusations that suggest a need for improvement in certain areas, particularly in patient care, communication, and facility management.