Glenwood Village Of Overland Park

The reviews for Glenwood Village and similar facilities offer a mixed perspective on the quality of care and services provided. Some reviewers express deep dissatisfaction with aspects such as cleanliness, staffing levels, and the handling of visitation policies during the COVID-19 pandemic. One review specifically mentions the distressing state of their loved one's apartment, including unclean conditions and lack of personal attention, rating the facility poorly in several areas including housekeeping and family-friendly policies.

Conversely, other reviews highlight positive experiences, praising the staff's friendliness, the quality of care, and the facility's environment. Several reviewers appreciate the activities available, the facility's upkeep, and the sense of community among residents. The staff is often described as welcoming, with specific mentions of their dedication and the positive impact they have on residents' lives. The facility's location, close to shopping and restaurants, and its recent remodel are also noted positively.

However, concerns are raised about staffing levels, with one review mentioning that only one staff member was available for an entire floor, suggesting potential issues with care levels. Another review struggles with communication, noting difficulty in getting someone to answer the phone.

Overall, while there are heartfelt endorsements of the facility's staff, environment, and care quality, significant concerns are also raised, particularly regarding cleanliness, staffing, and the handling of policies during the pandemic. Prospective residents and their families may find these reviews helpful in making informed decisions about senior living options.