Glenwood Care Center

Reviews of the senior living facility present a mixed picture, with some expressing satisfaction with the care provided, while others highlight serious concerns.

• Several reviewers praised the staff for being eager to help, attentive, and caring. Positive comments were made about the cleanliness of the facility, the quality of therapy, and the attentiveness of the staff to residents' needs.
• Some reviews highlighted excellent experiences during special events like the annual Thanksgiving luncheon, describing it as a 5-star meal with friendly, helpful staff.
• However, there were significant concerns raised about neglect, inadequate medical care, and a lack of responsiveness from the staff. Instances of neglect led to severe health consequences for some residents, including untreated infections and, in one case, an amputation that was deemed preventable.
• Communication issues were noted, with some families experiencing difficulty in scheduling visits and obtaining important health information. There were also complaints about the facility being understaffed, particularly at night, and some staff members not following proper patient care protocols.
• Several reviewers expressed dissatisfaction with the management and customer care, mentioning unhelpful interactions with those in charge. Concerns were also raised about the facility's focus on payment over patient care.
• On the positive side, many families appreciated the care their loved ones received, mentioning specific departments like physical and occupational therapy, and the efforts of CNAs. The facility's cleanliness and the quality of care provided by some staff members were also commended.

In summary, while there are instances of excellent care and dedicated staff, significant concerns about neglect, inadequate medical attention, and management issues need to be addressed.