Glenwood At Mulberry

Positive Reviews:

• One reviewer expressed great satisfaction with the memory care unit, noting a significant improvement in their grandparent's happiness and social engagement.
• Another reviewer praised the facility for its caring staff, both at Mulberry and The Glen Memory Care, highlighting the staff's attention to residents' health and welfare even during COVID-19 lockdowns.
• Gratitude was expressed by a reviewer for the wonderful care provided to their mom by the staff at Glenwood.
• A reviewer shared a positive experience at Glennwood at Mulberry, appreciating the care and attention their dad received from the caregivers and staff since December 2017.

Negative Reviews:

• Several reviewers criticized the facility for inadequate socializing opportunities during COVID-19, with residents confined to their rooms and a lack of communication from the staff.
• Concerns were raised about the facility's management, including issues with staff-to-resident ratios not being met, leading to insufficient care.
• Complaints about the facility's cleanliness and a rude on-staff nurse were mentioned, alongside frustrations with reaching staff by phone or voicemail.

Mixed Feedback:

While some reviews highlight the caring and attentive nature of the staff, others point out significant management and communication issues, affecting the overall experience and care of the residents.