Glenwell

Positive Reviews:

• Staff across all levels, from administration to aides, are praised for being accommodating, friendly, and caring.
• The facility is consistently described as clean, beautiful, and spacious, with a variety of activities available for residents.
• Many reviewers have noted the quality of the meals and the effort made to ensure residents feel at home and cared for.
• Several reviews highlight specific staff members for their helpfulness and kindness throughout the admissions process and beyond.
• Family members of residents appreciate the peace of mind they receive knowing their loved ones are in a caring environment.
• The memory care unit receives specific mentions for its cleanliness, staff courtesy, and the range of activities provided.

Negative Reviews:

• One review details a negative experience with the handling of a resident's medication and personal care, suggesting a lack of accountability from the administration.
• Another reviewer was disappointed by the requirement for a two-year private pay contract for admission to the memory care unit.
• Some reviews mention that while the facility itself is nice, the staff can sometimes be unfriendly or inattentive.

Mixed Reviews:

• While most reviews are positive, highlighting the facility's cleanliness, staff friendliness, and quality of care, there are mentions of occasional issues with staff attentiveness and administrative practices.
• Construction and renovations are noted in one review as potentially confusing or unsettling for some residents.

Overall:

Glenwell receives predominantly positive feedback for its environment, staff, and the level of care provided to residents. While there are a few negative experiences noted, the majority of family members and professionals feel confident in the care their loved ones receive at Glenwell.