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Glenoaks Senior Living Campus
104 Glenoaks Drive, New London, MN 56273
For Pricing & Availability
(800) 780-8101To Reach a Resident
(320) 354-2231Estimated Pricing
Price Comparison
Glenoaks Senior Living Campus Description
Glenoaks Senior Living Campus is a community that offers assisted living and nursing care and is about 13.5 miles outside the town of Willmar, Minnesota. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 7.6 out of 10 making it the highest rated community in the city. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in New London
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in New London
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Review Summary:
- Concerns about staffing levels, particularly on weekends, leading to delays in assistance for residents.
- Issues with cleanliness and maintenance, including dirty floors, stained furniture, and damaged walls.
- Reports of lost personal items and delayed package delivery.
- Challenges with communication and responsiveness from the facility's administration.
- Positive remarks about certain staff members who show compassion and provide quality care.
- Some residents and their families have had positive experiences, noting respectful treatment, cleanliness, and good meals.
- Mixed feedback on the overall experience, ranging from dissatisfaction due to poor patient care and administrative follow-through to high praise for the caring staff and community atmosphere.
Reviews
My father is a resident at Glen Oaks, New London MN. In assisted living on the weekend they only have one person to help the residents. My father has sat there for 30 to 45 minutes to receive help to use the restroom. They say they are short staffed. I feel either hire more people or take in less residents. The residents deserve more help. For the most part people seem to be very nice to him. He does lay in bed early in the morning waiting to get up. I call around 8 am and he is still in bed. He is an early riser and wakes up around 6am. He hates laying there, sometimes in urine. He calls for help but they say they are busy. The place could be cleaner. Floors pretty dirty in my dads room. I’ve had to wipe them and get quite a bit of dirt off the floor even right after the cleaning person has come in. Maybe some buffing might help get the dirt off the floors. Chairs with stains and blood on them in the common area and carpet needs a good cleaning. My dad seems happy enough but we pay a good amount of money each month and they need more help and some better upkeep of this place. Walls need repair. One of the rooms my dad was in the smoke alarm was hanging from the ceiling with wires and the vents on the wall close to the floor were falling off. This place just needs some help.. I give it 2 stars only because of a few people like a women named Shelby who is very good to my Dad. They do not work everyday and others need better training. Does not feel warm and fuzzy when I walk in. Hardly anyone smiles and you are pretty much ignored.
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 4
Quality measure rating: 3
Long-term quality measure rating:
2
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Nov. 1, 1986
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 52
Total current residents: 38
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 7
Number of
substantiated complaints: 28
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $36000
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-08-04 | 2022-08-31 | C | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2022-08-04 | 2022-08-26 | C | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-08-02 | 2022-08-26 | D | Construction Deficiencies | Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction. |
| 2022-08-02 | 2022-08-26 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2022-08-02 | 2022-08-26 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-08-02 | 2022-09-27 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-08-02 | 2022-08-26 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-08-02 | 2022-08-26 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2022-08-02 | 2022-08-26 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-08-02 | 2022-08-26 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-08-02 | 2022-08-26 | F | Electrical Deficiencies | Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel. |
| 2022-08-02 | 2022-08-26 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-08-02 | 2022-08-26 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-24 | 2023-05-24 | J | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-05-24 | 2023-05-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2023-03-23 | 2023-04-19 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2023-03-23 | 2023-04-13 | E | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2023-03-23 | 2023-04-21 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2023-03-09 | 2023-03-10 | J | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-03-09 | 2023-03-15 | C | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2023-01-30 | 2023-02-21 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-01-30 | 2023-03-10 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-01-30 | 2023-02-22 | C | Infection Control Deficiencies | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2022-12-12 | 2022-12-22 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-12-12 | 2022-12-22 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2022-11-29 | 2022-12-22 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2022-11-17 | 2022-12-22 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-11-17 | 2022-12-22 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-11-17 | 2022-12-22 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-08-04 | 2022-09-23 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2022-08-04 | 2022-09-15 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-08-04 | 2022-09-23 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-08-04 | 2022-09-23 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2022-08-04 | 2022-08-31 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-05-25 | 2022-06-09 | C | Infection Control Deficiencies | Ensure staff are vaccinated for COVID-19 |
| 2019-10-17 | 2019-11-25 | D | Resident Assessment and Care Planning Deficiencies | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| 2019-10-17 | 2019-11-25 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-10-02 | 2020-11-16 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-02-18 | 2021-02-08 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-11-29 | 2019-01-21 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2018-11-29 | 2019-01-21 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2018-11-29 | 2019-01-21 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2018-11-29 | 2019-01-21 | E | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2018-11-29 | 2019-01-21 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-11-29 | 2019-01-21 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-11-29 | 2019-01-21 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2018-11-29 | 2019-01-21 | G | Quality of Life and Care Deficiencies | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. |
| 2018-11-29 | 2019-01-21 | D | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| 2018-11-29 | 2019-01-21 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2018-11-29 | 2019-01-21 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-11-29 | 2019-01-21 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-11-29 | 2019-01-21 | C | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-02-18 | $21,000 |
| 2022-08-04 | $15,000 |
What is in the Neighborhood
- The closest city is Willmar which is 13.5 miles away and has a population of 19,638 (small town).
- The average income is $85,170, which is very high compared to other zip codes.
- Weather
- High Temperature: 73
- Low Temperature: 13
- Average Temperature: 45.8
- Day Breakdown: The area gets 103 days of rain, 59 days of snow and 202 days of sun
- Precipitation: 1.0 inches a year
- The average life expectancy in zip code is 81.42 years old, which is very high compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
Bonnema Hardware & Flooring
4.7 miles awayTeals Market
11.5 miles awayCash Wise Foods
14.1 miles awayALDI
14.5 miles awayCub Foods
14.7 miles awayTransportation
Willmar Station
13.5 miles awayNone Found
Banks
Perennial Bank
12.6 miles awayHome State Bank
13.0 miles awayBremer Bank
14.1 miles awayWells Fargo
14.7 miles awayNorth American State Bank
15.2 miles awayHospitals
CentraCare Health – Paynesville
12.2 miles awayRice Memorial Hospital
13.5 miles awayPharmacies
Corner Drug
12.6 miles awayWalmart Pharmacy
14.7 miles awayCub Foods Pharmacy
14.7 miles awayThrifty White Pharmacy
14.9 miles awayNone Found
Parks
New London
0.5 miles awayBurbank WMA
2.3 miles awayKandiyohi County
2.8 miles awaySibley State Park
3.0 miles awayRingo-Nest WMA
3.1 miles awayNone Found
Shopping
Centre Point Mall
13.6 miles awayKandi Mall
14.3 miles awayNone Found
Restaurants
Hillcrest Cafe
3.4 miles awayPaynesville American Legion
11.6 miles awayGreen Mill
12.9 miles awayEl Tapatio
14.1 miles awayGiovanni's
14.1 miles awayGet exact pricing & check availability
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