Glendora Health Care Center

Negative Experiences:

• One review mentioned severe neglect leading to bed sores, broken bones, and a lack of accountability from the facility.
• Communication issues between nursing staff and administration were highlighted, alongside poor phone system quality for residents.
• Another review criticized the facility for unauthorized medical treatment and poor handling of a resident's discharge process.
• Some reviews labeled the staff as lacking common sense and professionalism.

Positive Experiences:

• Many reviews praised the facility for its caring and dedicated staff, with specific mentions of employees going above and beyond for residents.
• The facility was described as clean, well-maintained, and having a warm, inviting atmosphere.
• Staff teamwork and the sense of family among residents and employees were frequently mentioned as highlights.
• Several reviews from employees expressed pride in working at the facility, citing a supportive environment and effective management.
• Residents were reported to be happy and well cared for, with a variety of food options and activities.
• One review detailed a positive experience during a visit, noting the welcoming staff and attentive care.
• Another review from a healthcare professional commended the facility for its organization and friendly atmosphere.

Mixed Experiences:

• While some reviews criticized the facility for various issues, others acknowledged efforts by the administration to address problems and improve the quality of care.
• The experience of a resident's spouse highlighted the challenge of finding reliable staff but also recognized the care provided by regular and agency staff.