Glendale Memorial Hospital

Negative Experiences:

• One visitor reported a distressing experience where hospital staff lost track of their spouse who was in for a serious condition, showing a lack of communication and care.
• Patients have reported dismissive and unprofessional behavior from some nurses, including inappropriate questioning and lack of attention to patient history and symptoms.
• Several reviews highlighted long wait times in the emergency room, with one patient waiting for 4 hours without clear communication from the staff.
• Concerns were raised about the discharge process, with one patient feeling abandoned after being prescribed medication without clear instructions for refills or follow-up.
• Another patient reported neglect and understaffing issues, feeling ignored and uncared for during a critical condition.
• Complaints about specific doctors' attitudes and unprofessional comments in medical records were mentioned, alongside issues with being discharged prematurely.
• The billing department was described as shady and deceptive, with one patient struggling to obtain an itemized bill and then unfairly sent to collections.

Positive Experiences:

• RN Howard Choe in the ICU received high praise for his care and support towards a patient and their family during a stressful time.
• Nurses Gary, Max, and Heather were thanked for their amazing care of a patient's father.
• Dr. Chang, Nurse Minah, and their team were appreciated for their good care and kindness towards a patient.
• One review simply stated the experience as "Perfect."
• A patient highlighted the cleanliness of the hospital and the kindness of the nursing staff during their surgery, recommending the hospital based on their positive experience.