Glendale Home-Schdy Cnty Dept Social Services

Summary of Reviews:

• Concerns were raised about the level of care, particularly for residents with mental health issues and a history of falls. One reviewer mentioned their mother suffered two significant falls, leading to hospital visits.
• Communication and staff behavior were mixed, with some employees described as wonderfully kind and caring, particularly in the hospice wing, while others were criticized for being unprofessional and obstructive.
• Visitation policies during COVID-19 were a point of contention, with one family feeling unfairly restricted from spending time with their loved one during her final hours.
• Positive experiences were also shared, highlighting the staff's efforts to accommodate family connections through window visits and personal phone use, as well as their responsiveness and care in general.
• However, there were reports of a hostile work environment from two separate reviews, suggesting issues with the facility's culture.
• Understaffing and poor food quality were criticized, alongside a specific incident where a resident's medical and post-operative care instructions were not followed, leading to unnecessary expenses and stress.

Overall, reviews of the facility are mixed, with some praising the staff's dedication and care, while others highlight significant concerns regarding management, staff behavior, and adherence to medical instructions.