Glen Oaks Alzheimers Special Care Center

Reviews of Glen Oaks in Urbandale present a mixed picture of the facility, with some families expressing satisfaction and others raising serious concerns.

• Several reviewers appreciate the friendly and professional staff, the clean environment, and the dedication to providing quality care for residents, especially those with Alzheimer's and related dementias.
• Positive comments highlight the comfort and relaxation of family members residing at Glen Oaks, the hardworking and family-like atmosphere among the staff, and the facility's commitment to honoring residents and their life stories.
• However, there are significant criticisms regarding the level of care and management. Concerns include total staff turnover, neglectful care leading to health issues, missing personal items, poor communication, and a perceived lack of compassion from management.
• Some reviews describe the management as uncaring and inefficient, with high staff and management turnover cited as a major issue affecting the quality of services.
• Issues of concern also include inappropriate behavior by staff, insubordination, and the facility's handling of resident incidents, suggesting a need for improved staff training and oversight.
• Despite these criticisms, some family members of residents and staff members defend the facility, arguing that it offers great care and that any facility can face challenges.

In summary, while Glen Oaks has supporters who commend its staff and care quality, there are also significant concerns about management practices, staff behavior, and the overall level of care provided. Prospective residents and their families are encouraged to visit and assess the facility for themselves.