Glen Abbey

Positive Reviews:

• Many reviewers commend the caring and professional staff at Glen Abbey, highlighting their dedication to residents' well-being and happiness.
• Several reviews praise the facility for its warm, home-like atmosphere and the quality of care provided, including personalized attention and engaging activities.
• Some reviews specifically appreciate the efforts of the staff in organizing events and maintaining a clean and welcoming environment.
• One reviewer shares a touching experience of how staff members went above and beyond to prepare their loved one for a special occasion, showcasing the staff's commitment and kindness.
• Another reviewer, a healthcare professional, recommends Glen Abbey for its high-quality senior lifestyle services and the evident care and concern of the staff.
• The culinary offerings and the passion of the chef and kitchen staff receive special mentions for bringing joy and quality meals to residents.

Negative Reviews:

• Some reviews criticize the management and staff, mentioning high turnover rates and alleging instances of resident abuse and unprofessional behavior.
• Concerns are raised about the visiting policies, particularly for hospice patients, with complaints about restricted visiting hours and lack of weekend access.
• A few reviewers express dissatisfaction with the facility's handling of COVID-19 protocols, citing expensive testing requirements and limited interaction opportunities.
• There are allegations of staff harassment and neglect, with one reviewer recounting a witnessed incident where a resident in distress was allegedly ignored by staff.

Mixed Feedback:

• While many reviews highlight the positive aspects of living and working at Glen Abbey, citing a supportive and loving community, others point out significant areas of concern regarding staff behavior and management practices.
• The facility is praised for its aesthetics, activities, and food, but criticized for some of its policies and the behavior of certain staff members.