Gladwell Menifee Valley

Negative Reviews:

• Some reviewers express dissatisfaction with the staff, describing them as incompetent or lazy, particularly criticizing the younger workers.
• Concerns about discrimination, particularly against black people, have been raised.
• Complaints about the quality and variety of food, with some noting a significant decline in amenities and services since Pacifica took over.
• Issues with maintenance, including plumbing and heating/air problems in an over 32-year-old building, have been mentioned.
• Some reviewers have had negative experiences with specific staff members, describing them as lacking compassion or professionalism.
• There are reports of unfulfilled promises and concerns about the management's responsiveness to resident needs.

Positive Reviews:

• Many reviewers are pleased with the friendly and inclusive atmosphere, noting that staff and residents are welcoming.
• The activities offered, including crafts and field trips, are highlighted as positive aspects, keeping residents engaged and active.
• Some facilities are praised for their cleanliness, good food, and the variety of amenities available.
• Staff members, including caregivers, med techs, and the activities director, receive special commendation for their professionalism and care.
• Several reviews mention the sense of community and family among residents and staff, with some facilities being described as resort-like in their ambiance and service.
• The responsiveness of maintenance staff and the overall management of the facilities are also points of satisfaction for some families.

Mixed Reviews:

• While some reviewers have had positive experiences with the care and services provided, others express frustration with specific aspects such as food quality and staff responsiveness.
• The quality of facilities varies, with some praising the upkeep and others noting the need for improvements.