Gibson Creek By Bonaventure

Negative Reviews:

• One review strongly advises against the facility for high-needs individuals, citing neglect such as leaving residents in dirty diapers for extended periods and providing inadequate meals that do not respect dietary restrictions.
• Concerns about management and staff behavior were mentioned, including rudeness and high turnover rates. One review specifically criticized the food preparation hygiene.
• Another review highlighted issues with cleanliness, such as finding feces on equipment, and expressed dissatisfaction with the food quality and staff responsiveness.
• Communication issues were noted, with difficulty getting through to the facility by phone during the night.

Positive Reviews:

• Several reviews praised the facility for its caring and attentive staff, clean rooms, and engaging activities for residents.
• The facility was commended for its good infection control measures and for providing a peaceful and nice environment.
• One review appreciated the facility's response to a medical emergency, highlighting the staff's attentiveness and knowledge.
• Positive remarks were also made about the food, with one family member noting their relative enjoyed the meals provided.
• New team members and staff expressed satisfaction with the teamwork and the focus on residents' well-being.

Mixed Feedback:

• While some reviews criticized the facility for various reasons, including care quality and staff behavior, others highlighted positive experiences with the staff's compassion and the facility's cleanliness and activities.
• One review mistakenly placed for another service was corrected, indicating a concern for accurate feedback.