Genesis Elder Care

Positive Feedback:

• Some reviewers appreciate the genuine care and commitment from specific staff members, highlighting their efforts in making a difference in patient care.
• A few reviews mention that the staff can be attentive.

Negative Feedback:

• Many reviewers express significant dissatisfaction with the level of care, citing issues such as neglect, poor hygiene, and unprofessional behavior among staff.
• Concerns about cleanliness and odors within the facility are frequently mentioned, with some stating that it smells horrible and is not clean.
• There are reports of residents being intimidated and treated poorly, especially if they report any issues, leading to a fear of complaining about services including food and medication management.
• Some reviews highlight serious safety concerns, including inadequate assistance for residents with known fall risks and improper care for bed sores.
• Complaints about the facility being understaffed, overpriced, and offering poor care are common, with some reviewers actively seeking alternative accommodations for their loved ones.
• One review mentions a resident being left on the floor for an extended period after a fall, indicating a lack of timely response to emergencies.
• The cost of care is criticized, with one reviewer noting that they found better value and care for their loved one at a different facility.

Mixed Feedback:

• While some reviews acknowledge attempts by the staff to provide care, they imply that these efforts may not be sufficient or consistent.
• The facility's condition is described as old, with outdated features such as carpeting that holds smells and is harder to sanitize, though not all reviews find this to be a deal-breaker.