Generations At Ahwatukee

Positive Reviews:

• Staff, including Sheri Simpson, praised for going above and beyond in making residents feel at home and ensuring smooth transitions.
• Facility described as beautiful, clean, and well-designed, with a variety of amenities such as a movie theater, English style tea room, heated pool & spa, and more.
• Residents enjoy a range of activities, including jewelry making and crafts, and have access to on-site medical care including physical therapy.
• Food quality highly praised by residents.
• Staff described as caring, thoughtful, and responsive, contributing to a family-like atmosphere among residents.
• Appreciation expressed for the facility's efforts in keeping residents safe during the COVID-19 pandemic.
• Positive feedback on the facility's involvement in the local community and its support for local groups/parishes.

Negative Reviews:

• Some complaints about the dining staff being rude to elderly residents and the facility being short-staffed.
• Reports of theft from residents' rooms and infrequent room cleaning (once a week).
• Difficulty in contacting staff and management, especially in the memory care unit, with concerns about resident care and hygiene.
• One review mentioned frustration with a non-functioning landline, attributing it to a lack of accountability from the phone service provider.
• Concerns about the facility's age showing and the need for updates.
• Some mention of the facility being expensive.

Mixed Reviews:

• While many reviews praise the staff and amenities, some express disappointment with aspects of service and care.
• Changes in management seen as a potential positive, with hopes for improvements under new leadership.

Overall, LivGenerations receives a mix of highly positive reviews for its staff, amenities, and resident engagement, alongside some concerns about service consistency, staff responsiveness, and facility maintenance.